Frequently Asked Questions

1. Is BeautyJoseon.pk the official Beauty of Joseon website?

No. BeautyJoseon.pk is an independent skincare retailer in Pakistan. We are not the manufacturer, official brand owner, official distributor, or authorized representative of Beauty of Joseon.

2. Do you sell original Beauty of Joseon products?

We aim to sell genuine Beauty of Joseon products sourced through trusted commercial suppliers, wholesalers, importers, and distributors. Packaging may vary between batches or regions because of manufacturer updates and import sources.

3. Do you deliver across Pakistan?

Yes. We deliver to most cities and serviceable locations across Pakistan through third-party courier companies. Delivery availability may depend on your area and the courier network.

4. How long does delivery take?

Most orders are delivered within approximately 3 to 7 business days. Delivery may take longer for remote areas, public holidays, weather disruptions, or courier delays.

5. Is cash on delivery available?

Cash on delivery may be available for eligible orders and locations. Some orders may require confirmation, advance delivery charges, partial payment, or full advance payment.

6. How can I track my order?

Once your order is dispatched, tracking information may be shared through SMS, email, WhatsApp, or another available communication method. You may also contact us with your order number for assistance.

7. Can I return or exchange a product?

Eligible return or exchange requests must be submitted within 7 calendar days after delivery. Products should normally be unopened, unused, and in their original packaging. Opened skincare products are generally not returnable for hygiene reasons unless they are defective, damaged, incorrect, or expired.

8. What should I do if I receive a damaged or incorrect product?

Contact us within 7 days of delivery and provide your order number, photographs, courier packaging, shipping label, and a clear unboxing video where available. We will review the evidence and arrange an appropriate solution if the claim is verified.

9. How are approved refunds issued?

Approved refunds are processed through bank transfer. After approval and verification of your bank details, the refund is normally initiated within 7 to 10 business days.

10. How can I contact BeautyJoseon.pk?

You can contact our customer-support team through:

Email: info@beautyofjoseon.pk
Phone/WhatsApp: 0310-4337039
Website: BeautyJoseon.pk