Terms & Conditions

Last Updated: June 22, 2024

Welcome to BeautyJoseon.pk.

These Terms & Conditions govern your access to and use of BeautyJoseon.pk, including your purchase of products through the website and your communications with us.

By visiting the website, creating an account, placing an order, submitting information, or otherwise using our services, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About BeautyJoseon.pk

BeautyJoseon.pk is an independent online skincare retailer serving customers in Pakistan.

We sell Beauty of Joseon skincare products as an independent reseller. We are not the manufacturer, official brand owner, official distributor, authorized representative, or official website of Beauty of Joseon.

The Beauty of Joseon name, product names, trademarks, logos, packaging, images, and other intellectual property belong to their respective owners.

Any use of brand names or product information on BeautyJoseon.pk is for identification, descriptive, and retail purposes only. It does not indicate an official affiliation, partnership, authorization, sponsorship, or endorsement.

2. Acceptance of These Terms

By using BeautyJoseon.pk, you confirm that:

You have read and understood these Terms & Conditions;
You agree to comply with these Terms & Conditions;
You are legally capable of entering into a purchase agreement;
The information you provide is accurate and complete; and
You will not use the website for unlawful, fraudulent, or abusive purposes.

If you do not agree with these Terms & Conditions, you should not use the website or place an order.

3. Eligibility to Place Orders

You must be at least 18 years old to place an order independently.

Customers under 18 may only use the website or place an order under the supervision of a parent or legal guardian.

By placing an order, you confirm that you are legally entitled to purchase the products and provide the delivery and contact information submitted during checkout.

4. Product Information

We aim to provide clear and accurate product information, including:

Product names
Product descriptions
Ingredients
Sizes
Directions for use
Product images
Prices
Availability
Suitable skin types or concerns

However, product packaging, ingredient lists, labels, colour, texture, formulation, or appearance may occasionally change due to manufacturer updates, regional packaging, batch differences, or photography and screen-display variations.

The product packaging and ingredient list received with the product should be treated as the most current source of product information.

Customers should review the product label and ingredients before use, particularly if they have allergies, sensitivities, pregnancy-related concerns, or existing skin conditions.

5. Product Authenticity

BeautyJoseon.pk intends to sell genuine products sourced through suppliers, importers, wholesalers, distributors, or other commercial sourcing channels.

We are an independent reseller and do not claim that every item has been purchased directly from the manufacturer or from an officially appointed Pakistani distributor.

Product packaging may differ depending on:

Manufacturing batch
Country of distribution
Packaging redesign
Import source
Promotional packaging
Manufacturer labelling updates

A packaging variation alone does not necessarily mean that a product is counterfeit.

Customers who believe they have received an incorrect or questionable product should contact us promptly and provide clear photographs of:

The product
The outer packaging
The batch code
The barcode
The seal
The invoice or order details

We will review reasonable authenticity concerns according to our complaint and return procedures.

6. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before checkout or order confirmation.

We may:

Limit quantities;
Cancel an unavailable item;
Offer a replacement with your approval;
Delay fulfilment while awaiting stock; or
Refund an amount already paid for an unavailable item.

We are not responsible for losses arising solely because a product becomes unavailable.

7. Prices

All prices displayed on BeautyJoseon.pk are normally shown in Pakistani rupees unless stated otherwise.

Prices may change without prior notice due to:

Import costs
Currency fluctuations
Supplier price changes
Customs or taxation changes
Promotions
Inventory costs
Website or pricing corrections

The price applicable to an accepted order will normally be the price shown when the order was placed, unless there was an obvious technical, typographical, or pricing error.

8. Pricing and Website Errors

We try to ensure that prices, discounts, stock information, and product details are accurate.

However, errors may occasionally occur.

If a product has been listed with an obviously incorrect price, discount, quantity, or description, we may:

Contact you to confirm the corrected details;
Reject or cancel the order;
Remove the affected item;
Offer an alternative; or
Issue a refund where payment has already been received.

An automated order acknowledgment does not require us to fulfil an order based on an obvious website or pricing error.

9. Promotions and Discount Codes

Promotions, coupons, gifts, bundles, and discount codes may be subject to additional conditions.

Unless specifically stated otherwise:

Only one discount code may be used per order;
Discount codes cannot be exchanged for cash;
Expired codes will not be accepted;
Discounts may exclude certain products;
Discounts may require a minimum order value;
Free gifts are subject to availability;
Promotions cannot normally be applied after an order is placed; and
We may withdraw or amend a promotion before an order is accepted.

Abuse of promotions, including the use of multiple accounts or false information, may result in cancellation.

10. Placing an Order

When you place an order, you are making an offer to purchase the selected products under these Terms & Conditions.

You are responsible for checking:

Product selection
Quantity
Contact number
Email address
Delivery address
City
Payment method
Total amount

before submitting the order.

After an order is placed, you may receive an automated acknowledgment by email, SMS, WhatsApp, or through the website.

This acknowledgment confirms that the order request was received. It does not necessarily mean that the order has been finally accepted or dispatched.

11. Order Acceptance

An order is normally considered accepted when it has been verified, processed, or dispatched.

We reserve the right to reject or cancel an order before dispatch for reasons including:

Product unavailability
Incorrect pricing
Incomplete customer information
Unserviceable delivery location
Failed payment
Suspicious activity
Previous refused deliveries
Unverified cash-on-delivery orders
Excessive quantities
Suspected resale abuse
Technical errors
Policy violations

Where an order has been prepaid and is cancelled by us, the amount received for the cancelled item will be refunded through an available method.

12. Order Verification

We may contact customers by phone, SMS, email, or WhatsApp to verify an order.

Verification may include confirming:

Customer name
Delivery address
Contact number
Ordered products
Order value
Payment method
Delivery availability

An order may be delayed or cancelled if we cannot verify it within a reasonable period.

Providing incorrect, unreachable, or misleading contact information may result in cancellation.

13. Cash on Delivery

Cash on delivery may be available for eligible orders and serviceable locations.

Customers selecting cash on delivery agree to:

Provide accurate contact and delivery information;
Remain reachable for verification;
Accept the parcel when delivery is attempted;
Pay the full payable amount to the courier; and
Avoid placing fake, duplicate, or intentionally refused orders.

We may restrict or remove cash-on-delivery access for customers with repeated refused, fraudulent, or undeliverable orders.

For certain orders, we may require:

Advance delivery charges;
Partial advance payment;
Full advance payment; or
Additional verification.

14. Advance Payments

Advance payments may be accepted through the payment methods shown on the website or communicated by our team.

An order may not be processed until the payment has been verified.

Customers must use the correct order reference when making a payment and should retain proof of payment.

We are not responsible for delays caused by:

Incorrect account details entered by the customer;
Payments sent to an unauthorized person;
Missing transaction references;
Bank processing delays; or
Unverified payment screenshots.

Only payment instructions provided through BeautyJoseon.pk or our verified contact channels should be followed.

15. Delivery

We deliver orders through independent courier and logistics providers.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery may be delayed due to:

Courier operations
Public holidays
Weather conditions
Remote locations
Address errors
Security restrictions
Political disruptions
Road closures
High order volumes
Customs or import delays
Events beyond our reasonable control

We will make reasonable efforts to assist with delayed shipments, but we do not directly control courier operations.

16. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address.

The address should include, where applicable:

House, office, shop, or apartment number
Street or road
Area
Landmark
City
Province
Active phone number

We are not responsible for a failed or delayed delivery caused by incomplete or incorrect customer information.

If a parcel must be shipped again because the customer provided incorrect information or was unavailable, additional delivery charges may apply.

17. Delivery Inspection

Customers should inspect the parcel at the time of receipt where reasonably possible.

If the outer courier package appears:

Opened
Torn
Crushed
Wet
Resealed
Tampered with
Severely damaged

the customer should record photographs or video before opening it and contact us promptly.

Courier personnel may not permit customers to open the parcel before payment. This depends on the courier’s own procedures.

18. Unboxing Evidence

For complaints involving:

Missing products
Incorrect products
Damaged products
Leaking products
Broken seals
Empty containers
Suspected tampering

we may request a clear, continuous unboxing video beginning before the courier packaging is opened.

The video should clearly show:

The sealed courier parcel
Shipping label
All sides of the parcel
Opening of the package
Products inside
Condition of each product

Failure to provide reasonable evidence may limit our ability to verify a complaint, particularly where the parcel had already been opened or used.

19. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the separate Return & Refund Policy published on BeautyJoseon.pk.

Unless required otherwise by applicable law, skincare and cosmetic products may not be eligible for return where they have been:

Opened
Used
Tested
Unsealed
Damaged after delivery
Stored incorrectly
Altered
Returned without original packaging

This restriction exists for hygiene, safety, and contamination reasons.

Customers should review the Return & Refund Policy before placing an order.

20. Incorrect or Damaged Products

Customers should contact us as soon as reasonably possible after delivery if they receive:

An incorrect product;
An incorrect quantity;
A damaged item;
A leaking item; or
A product materially different from the confirmed order.

The customer may be required to provide:

Order number
Photographs
Unboxing video
Product batch code
Packaging images
Courier label
A description of the issue

We may offer an exchange, replacement, store credit, partial refund, or refund depending on the verified circumstances.

Products should not be used after a damage or incorrect-item complaint has been raised.

21. Refused and Undelivered Orders

Customers are expected to accept confirmed orders.

Where a customer repeatedly refuses parcels without a reasonable explanation, we may:

Restrict future cash-on-delivery orders;
Require advance payment;
Recover repeat delivery costs where permitted;
Cancel pending orders; or
Decline future service.

A parcel returned by the courier does not automatically create a right to free reshipping.

22. Order Cancellation by the Customer

A customer may request cancellation before the order has been processed or dispatched.

Cancellation cannot be guaranteed after dispatch.

Once a parcel has been dispatched, the customer may be responsible for delivery or return charges, subject to the applicable return policy and circumstances.

For prepaid orders, payment-processing fees or non-recoverable charges may be deducted where legally permissible and clearly applicable.

23. Skincare Advice Disclaimer

The content on BeautyJoseon.pk is provided for general information and product-selection assistance.

It does not constitute:

Medical advice
Dermatological diagnosis
Medical treatment
Prescription advice
A guarantee of skincare results

Product suitability varies according to skin type, allergies, medical conditions, climate, routine, and individual sensitivity.

Customers with serious skin concerns should consult a qualified dermatologist or healthcare professional.

24. Patch Testing

Customers are encouraged to perform a patch test before using a new skincare product.

To patch test, follow the product instructions and apply a small amount to a limited area before broader use.

Stop using the product and seek appropriate medical advice if you experience a serious or persistent reaction.

BeautyJoseon.pk is not responsible for individual sensitivities, allergies, misuse, incompatible routines, or reactions that could not reasonably have been predicted or prevented by the seller.

25. Ingredients and Allergies

Customers are responsible for reviewing product ingredients before purchase and use.

Ingredient information displayed on the website may be based on manufacturer or supplier information. Formulations may change without immediate notice to independent retailers.

The ingredient list printed on the received product packaging should be checked before use.

A customer with known allergies should not rely solely on marketing descriptions such as:

Gentle
Natural
Clean
Soothing
Hypoallergenic
Suitable for sensitive skin

unless the current product packaging and professional advice support its use for that customer.

26. Product Results

Skincare results vary between individuals.

Customer reviews, before-and-after images, testimonials, product claims, or descriptions do not guarantee that every customer will achieve the same result.

Results may depend on:

Skin type
Consistency of use
Existing conditions
Other products used
Application method
Lifestyle
Environment
Individual sensitivity

BeautyJoseon.pk does not guarantee a particular cosmetic or skincare result.

27. Product Use

Customers must use products according to:

The product label;
Manufacturer instructions;
Safety warnings;
Recommended frequency; and
Professional advice where appropriate.

BeautyJoseon.pk is not responsible for harm caused by:

Incorrect use
Excessive use
Mixing incompatible products
Ignoring warnings
Use after expiry
Poor storage
Use on damaged skin
Unauthorized product alteration

28. Storage

Customers should store products according to the instructions on the product packaging.

Skincare products may be affected by:

Excessive heat
Direct sunlight
Moisture
Freezing
Contamination
Improper closure
Prolonged storage

We are not responsible for deterioration caused by improper storage after delivery.

29. Expiry Dates and Shelf Life

We aim to supply products that are within their usable shelf life.

Some Korean skincare products display a manufacturing date, expiry date, period-after-opening symbol, or batch code depending on the product and market.

Customers should review the product packaging and discontinue use after expiry or where the product shows unusual changes in smell, colour, texture, or performance.

30. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for:

Keeping your login details confidential;
Providing correct account information;
Preventing unauthorized access;
Updating your contact information; and
Informing us of suspected misuse.

We may suspend or close an account used for fraudulent, abusive, unlawful, or disruptive activity.

31. Acceptable Use

You must not use BeautyJoseon.pk to:

Commit fraud;
Submit fake orders;
Attempt unauthorized access;
Introduce malware;
Scrape website content without permission;
Disrupt website operation;
Copy protected content for commercial use;
Impersonate another person;
Submit false reviews;
Abuse promotions;
Harass staff or customers;
Violate intellectual-property rights; or
Engage in unlawful activity.

We may block access, cancel orders, or take appropriate action where misuse is suspected.

32. Reviews and User Content

Customers may be allowed to submit reviews, comments, photographs, or other content.

By submitting content, you confirm that:

It is truthful;
It reflects your genuine experience;
You own it or have permission to use it;
It does not violate another person’s rights;
It is not defamatory, threatening, obscene, or unlawful; and
It does not contain malicious code or unauthorized advertising.

You grant BeautyJoseon.pk a non-exclusive, royalty-free right to display, reproduce, format, and use submitted content for website, customer-service, and marketing purposes, subject to applicable privacy requirements.

We may moderate or remove content that violates these Terms.

33. Intellectual Property

The website layout, original text, store branding, graphics, code, photographs created by us, and other original content on BeautyJoseon.pk may be protected by intellectual-property laws.

You may view or print website content for personal, non-commercial use.

You may not, without permission:

Republish substantial website content;
Copy product descriptions for another store;
Reproduce original graphics;
Use our branding;
Scrape the catalogue;
Sell or license website content; or
Misrepresent our content as your own.

Third-party trademarks and product assets remain the property of their respective owners.

34. Third-Party Services and Links

BeautyJoseon.pk may use or link to third-party services, including:

Courier companies
Payment providers
Social-media platforms
Analytics providers
Advertising platforms
Manufacturer websites
Messaging services

We do not control independent third-party websites or services.

Their availability, terms, security, content, and privacy practices are governed by their own policies.

35. Website Availability

We aim to keep BeautyJoseon.pk available and functioning properly.

However, access may occasionally be interrupted because of:

Maintenance
Hosting issues
Cybersecurity incidents
Internet failures
Software updates
Technical errors
Events outside our control

We do not guarantee uninterrupted, error-free, or permanently available access.

36. Security

Customers must not attempt to bypass, test, damage, or interfere with website security without written authorization.

Although we take reasonable security measures, no website or electronic system can be guaranteed completely secure.

Customers should avoid sharing passwords, card details, verification codes, or sensitive information through unverified communication channels.

37. Limitation of Liability

To the maximum extent permitted by applicable law, BeautyJoseon.pk will not be liable for indirect, incidental, special, or consequential losses arising from:

Website interruption;
Courier delays;
Product misuse;
Individual allergic reactions;
Loss of data;
Third-party services;
Unauthorized account access not caused by us;
Reliance on general skincare information; or
Events beyond our reasonable control.

Where liability cannot legally be excluded, our liability relating to a product order will ordinarily be limited to the amount paid for the affected product, unless applicable law requires otherwise.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

38. Indemnity

You agree to be responsible for losses, claims, or reasonable costs arising from your:

Unlawful use of the website;
Fraudulent conduct;
Violation of these Terms;
Violation of another person’s rights; or
Misuse of website content.

This provision applies only to the extent permitted by applicable law.

39. Force Majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fire
Epidemics
War
Civil unrest
Government restrictions
Import restrictions
Customs delays
Labour disruptions
Courier shutdowns
Internet outages
Power failures
Cyberattacks
Transportation interruptions

We may delay, suspend, or cancel affected orders where fulfilment becomes impractical.

40. Privacy

Our collection and use of personal information are governed by the Privacy Policy published on BeautyJoseon.pk.

By using the website, you acknowledge that your information may be processed as described in that policy.

41. Changes to These Terms

We may update these Terms & Conditions to reflect changes in:

Our business practices;
Website features;
Payment methods;
Delivery procedures;
Policies;
Legal requirements; or
Third-party services.

The revised Terms will be published on this page with an updated “Last Updated” date.

Changes will apply to future use of the website and future orders after publication.

42. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

The affected provision may be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

43. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Any waiver must be clear and specific.

44. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan.

Any dispute will be subject to the jurisdiction of the competent courts in Pakistan, unless applicable consumer law requires another forum or procedure.

45. Complaints and Dispute Resolution

Customers should contact us first so that we can attempt to resolve an order or service complaint reasonably.

When submitting a complaint, please provide:

Your full name
Order number
Phone number
Description of the issue
Relevant photographs or videos
The resolution requested

We will review the available information and respond through an appropriate communication channel.

46. Contact Information

For questions about these Terms & Conditions, orders, products, or complaints, contact:

BeautyJoseon.pk
Independent Skincare Retailer in Pakistan

Email: info@beautyofjoseon.pk
Phone/WhatsApp: 0310-4337039
Website: BeautyJoseon.pk