Return & Refund Policy

Last Updated: June 22, 2024

Thank you for shopping at BeautyJoseon.pk.

We want customers to receive the correct products in satisfactory condition. This Return & Refund Policy explains when a product may be returned, exchanged, replaced, or refunded.

By placing an order on BeautyJoseon.pk, you acknowledge and agree to this policy.

1. About BeautyJoseon.pk

BeautyJoseon.pk is an independent online skincare retailer serving customers in Pakistan.

We sell Beauty of Joseon products as an independent reseller. We are not the manufacturer, official brand owner, official distributor, authorized representative, or official website of Beauty of Joseon.

2. Return Request Period

You must contact us within 7 calendar days after the product is delivered to request a return, replacement, exchange, or refund.

The seven-day period begins on the date the courier tracking record shows that the order was delivered.

Submitting a request within seven days does not automatically guarantee approval. Every request is reviewed according to:

  • The reason for the request;
  • The condition of the product;
  • Whether the product has been opened or used;
  • The evidence provided;
  • The product’s eligibility under this policy; and
  • Applicable consumer-protection requirements.

Requests submitted after seven calendar days may be declined unless the product has a defect that could not reasonably have been discovered earlier or applicable law requires otherwise.

3. Eligible Return Reasons

A return, replacement, exchange, or refund may be considered when:

  • You received a product different from the one ordered;
  • You received the wrong product size or variation;
  • An item was missing from your parcel;
  • The product was damaged during delivery;
  • The product leaked during delivery;
  • The product arrived with materially damaged packaging;
  • The product was expired when delivered;
  • The product has a verified manufacturing defect;
  • The product is materially different from its description on BeautyJoseon.pk; or
  • We have otherwise agreed in writing to accept the return.

A return will only be approved after we review the order details and supporting evidence.

4. Change-of-Mind Returns

Due to hygiene, health, safety, and contamination concerns associated with skincare and cosmetic products, we do not normally accept change-of-mind returns.

A customer cannot return a product merely because:

  • They no longer want it;
  • They changed their mind;
  • They ordered the wrong product;
  • They selected the wrong quantity;
  • They found the product cheaper elsewhere;
  • They do not like its scent, texture, colour, packaging, or consistency;
  • The product is unsuitable for their personal preference;
  • They expected different skincare results; or
  • They did not review the product description or ingredients before ordering.

At our discretion, we may accept an unopened and unused product for exchange where the customer contacts us within seven days. Such approval is not guaranteed and may be subject to delivery and handling charges.

5. Hygiene and Safety Restrictions

For hygiene and customer-safety reasons, skincare and cosmetic products cannot normally be returned after they have been:

  • Opened;
  • Unsealed;
  • Used;
  • Tested;
  • Swatched;
  • Applied to the skin;
  • Altered;
  • Contaminated;
  • Damaged after delivery; or
  • Removed from their original packaging.

These restrictions may not apply where an opened product is confirmed to be defective, damaged before delivery, incorrect, expired, or otherwise eligible under applicable law.

Opening a product solely to inspect it may still make it unsuitable for resale. Customers should photograph and record the parcel before opening any product where visible damage, leakage, or tampering is suspected.

6. Return Eligibility Requirements

To qualify for an approved return, the product should normally be:

  • Unused;
  • Unopened;
  • Unsealed;
  • In its original condition;
  • In its original box or packaging;
  • Accompanied by all labels, inserts, gifts, accessories, and promotional items;
  • Supported by proof of purchase; and
  • Returned according to our instructions.

For defective, incorrect, leaking, or damaged products, we may approve a request even where the original condition requirements cannot reasonably be met.

7. Products That Cannot Be Returned

Unless defective, damaged, incorrect, expired, or otherwise required by law, returns will not be accepted for:

  • Opened skincare products;
  • Used skincare products;
  • Products with broken or removed seals;
  • Products damaged through customer mishandling;
  • Products stored incorrectly after delivery;
  • Products purchased from another seller;
  • Products without sufficient proof of purchase;
  • Products returned without approval;
  • Products altered or refilled by the customer;
  • Free samples;
  • Complimentary gifts;
  • Giveaway prizes;
  • Clearance items marked as final sale;
  • Products sold with a clearly disclosed packaging defect;
  • Products returned after the applicable request period; or
  • Products that cannot be identified as the item originally supplied by us.

8. Incorrect Product Received

If you receive a product different from the product shown in your confirmed order, contact us within seven days after delivery.

Please do not open, unseal, or use the incorrect product.

After verification, we may arrange:

  • Collection of the incorrect product;
  • Delivery of the correct product;
  • An exchange;
  • Store credit with your agreement; or
  • A bank-transfer refund.

BeautyJoseon.pk will normally bear reasonable return and replacement delivery charges where the error was made by us.

9. Missing Product

If an item is missing from your parcel, contact us within seven days after delivery.

You must provide:

  • Your order number;
  • A photograph of all items received;
  • A photograph of the courier packaging;
  • A photograph of the shipping label; and
  • A continuous parcel-opening video where requested.

We will compare your evidence with our order, packing, inventory, parcel-weight, and dispatch records.

If the missing-item claim is verified, we may send the missing product or issue a bank-transfer refund for its paid value.

10. Damaged or Leaking Product

If a product arrives damaged, broken, or leaking, contact us within seven days after delivery.

Do not discard:

  • The product;
  • The product box;
  • Protective packaging;
  • Courier packaging; or
  • Shipping label

until the claim has been resolved.

We may offer:

  • A replacement;
  • An exchange;
  • A partial refund where the damage is only cosmetic and you agree to keep the item;
  • Store credit with your agreement; or
  • A bank-transfer refund.

Minor dents, scratches, marks, or cosmetic damage to external packaging that do not affect the safety, authenticity, quantity, or usability of the product may not qualify for a full refund.

11. Expired Products

If you believe a product was already expired when delivered, contact us within seven days and provide clear photographs of:

  • The product;
  • Expiry information;
  • Manufacturing information;
  • Batch code;
  • Product packaging; and
  • Your order details.

Some Korean skincare products may display a manufacturing date, expiry date, batch code, or period-after-opening symbol. A manufacturing date should not automatically be interpreted as an expiry date.

We will review the label and available product information before deciding the claim.

If the product is verified as expired at delivery, we will offer a replacement or bank-transfer refund.

12. Manufacturing Defects

A manufacturing defect may include a verified problem with the product’s container, pump, applicator, seal, composition, or contents that existed before the customer used or mishandled it.

A preference regarding a product’s:

  • Scent;
  • Colour;
  • Texture;
  • Thickness;
  • Absorption;
  • Finish; or
  • Results

does not by itself establish a manufacturing defect.

Products may also show reasonable differences between batches due to permitted formulation, ingredient, packaging, or manufacturing variations.

Where necessary, we may request photographs, videos, batch information, or return of the product for inspection.

13. Authenticity Concerns

BeautyJoseon.pk intends to sell genuine products obtained through suppliers, wholesalers, importers, distributors, or other commercial sourcing channels.

As an independent seller, we do not claim that every product is purchased directly from the manufacturer or an officially appointed Pakistani distributor.

Packaging may vary because of:

  • Manufacturer redesigns;
  • Different production batches;
  • Regional packaging;
  • Export-market differences;
  • Distributor labels;
  • Promotional packaging; or
  • Changes to barcodes, seals, labels, or boxes.

A packaging variation alone does not prove that a product is counterfeit.

Customers raising an authenticity concern must provide:

  • Clear photographs of the front and back of the product;
  • Outer packaging;
  • Ingredient label;
  • Barcode;
  • Batch code;
  • Manufacturing or expiry information;
  • Seal;
  • Product texture where relevant; and
  • The specific reason for the concern.

We may compare the product with supplier records, batch information, known packaging variations, and other available evidence.

An authenticity refund will only be approved after reasonable verification of the claim.

14. Allergies, Irritation, and Skin Reactions

Skincare products affect individuals differently. A product that is suitable for one person may cause irritation, sensitivity, purging, breakouts, or an allergic reaction in another person.

BeautyJoseon.pk does not normally offer returns or refunds solely because:

  • A product did not suit your skin;
  • You experienced irritation or breakouts;
  • You disliked the results;
  • The product conflicted with another product in your routine; or
  • You had an individual sensitivity to an ingredient.

Customers are responsible for:

  • Reviewing the ingredient list;
  • Following product instructions;
  • Performing an appropriate patch test;
  • Avoiding known allergens;
  • Introducing new products carefully; and
  • Consulting a qualified dermatologist where appropriate.

Stop using a product and seek suitable medical advice if you experience a serious or persistent reaction.

This section does not exclude any rights that cannot legally be excluded where a product is defective, contaminated, misdescribed, or unsafe.

15. Unboxing Video Requirement

We strongly recommend recording a clear, continuous unboxing video for every order.

An unboxing video may be required for claims involving:

  • Missing products;
  • Incorrect products;
  • Empty containers;
  • Broken products;
  • Leakage;
  • Tampering;
  • Damaged seals; or
  • Damaged courier packaging.

The video should:

  • Begin before the courier parcel is opened;
  • Show all sides of the sealed parcel;
  • Clearly show the shipping label;
  • Show the parcel being opened continuously;
  • Show every product removed from the parcel; and
  • Clearly show the reported issue.

Edited, paused, incomplete, or separately recorded clips may not provide sufficient evidence.

The absence of an unboxing video does not automatically cancel every claim, but it may prevent us from verifying issues that could have occurred after the parcel was opened.

16. How to Request a Return or Refund

To submit a request, contact us within seven calendar days after delivery:

Email: info@beautyofjoseon.pk
Phone/WhatsApp: 0310-4337039

Include:

  • Your full name;
  • Order number;
  • Phone number used for the order;
  • Product name;
  • Date of delivery;
  • Reason for the request;
  • Clear photographs;
  • An unboxing video where relevant;
  • Batch or expiry information where relevant; and
  • Your requested resolution.

Incomplete requests may take longer to review.

17. Return Authorization

Do not return a product without first receiving approval and return instructions from BeautyJoseon.pk.

Products sent without authorization may:

  • Be refused;
  • Be returned to the sender;
  • Remain unprocessed; or
  • Require the customer to pay additional courier charges.

Approval of a return request does not guarantee a refund until the returned product has been received and inspected.

18. Returning an Approved Product

After your return is approved, we will provide instructions for sending or handing over the product.

You must:

  • Pack the product securely;
  • Include all original packaging;
  • Include free gifts or promotional items where requested;
  • Avoid placing courier tape directly on the retail product box;
  • Use the approved return method; and
  • Dispatch the parcel within the period communicated by us.

We may reject a return if the product received is materially different from the evidence submitted or has been used, altered, or damaged after approval.

19. Return Delivery Charges

BeautyJoseon.pk will normally bear reasonable return delivery charges where the return is approved because:

  • We sent the wrong product;
  • The product arrived materially damaged;
  • An item was missing;
  • The product was expired at delivery;
  • The product had a verified defect; or
  • The error was otherwise caused by us.

The customer may be responsible for return and replacement delivery charges where:

  • The customer ordered the wrong product;
  • An optional change-of-mind exchange is approved;
  • The customer provided incorrect order information;
  • The customer refused an accurate and undamaged order;
  • The parcel must be sent again because the customer was unavailable; or
  • No seller error or product defect is found.

Return charges will be communicated before the return is processed where reasonably possible.

20. Inspection of Returned Products

Returned products will be inspected after receipt.

We may review:

  • Product condition;
  • Seal condition;
  • Packaging;
  • Quantity or weight;
  • Batch code;
  • Signs of use;
  • Signs of alteration;
  • Storage damage;
  • Included promotional items; and
  • Whether the returned product matches the originally supplied item.

We may decline or reduce a refund where:

  • The product has been used without a valid defect reason;
  • Parts or gifts are missing;
  • The product was damaged after delivery;
  • The customer returned a different product;
  • The item was inadequately packaged for return; or
  • The product does not meet the approved return conditions.

We will not reduce a refund for handling reasonably necessary to establish that a delivered product was incorrect or defective.

21. Available Resolutions

Depending on the circumstances and product availability, an approved claim may be resolved through:

  • Replacement with the same product;
  • Exchange for another product;
  • Delivery of a missing item;
  • Partial refund;
  • Full refund;
  • Store credit, but only with the customer’s agreement; or
  • Another reasonable resolution agreed with the customer.

Where the original product is available, we may offer a replacement before a refund. However, a refund may be provided where replacement is unavailable, unsuitable, or otherwise required.

22. Refund Method

Approved monetary refunds will be issued through bank transfer.

To process a bank-transfer refund, we may request:

  • Account title;
  • Bank name;
  • IBAN or account number;
  • Mobile-wallet details where accepted;
  • Customer phone number; and
  • Proof that the details belong to the customer or an authorized recipient.

The customer is responsible for providing complete and accurate bank details.

BeautyJoseon.pk will not be responsible for a refund sent to an incorrect account where the transfer details were supplied or confirmed incorrectly by the customer.

For security reasons, we may only issue a refund to:

  • The customer who placed the order;
  • The person who made the original payment;
  • An account in the customer’s name; or
  • Another recipient expressly verified and authorized by the customer.

Cash refunds are not normally issued through courier personnel.

23. Refund Processing Time

Once a refund is approved and all required bank details have been verified, we will normally initiate the bank transfer within 7 to 10 business days.

The amount may take additional time to appear depending on:

  • The receiving bank;
  • Banking holidays;
  • Interbank processing;
  • Mobile-wallet processing;
  • Incorrect or incomplete account information; or
  • Verification requirements.

Business days do not include Sundays or official public holidays in Pakistan.

We will provide reasonable assistance if an approved and initiated refund does not appear within the expected banking period.

24. Refund Amount

An approved full refund will normally include the amount paid for the eligible returned product.

Original delivery charges may also be refunded where:

  • The entire order was incorrect;
  • The entire order was materially damaged;
  • The order was cancelled by us before valid delivery;
  • Delivery did not occur; or
  • Applicable law requires it.

Original delivery charges may not be refunded where:

  • Only one item from a correctly delivered multi-item order is returned;
  • A discretionary change-of-mind return is accepted;
  • Delivery was successfully completed;
  • The customer supplied an incorrect address;
  • The customer refused the parcel without a valid reason; or
  • The return was not caused by our error.

Any deduction will be explained before or when the refund is finalized.

25. Discounts, Bundles, and Promotional Gifts

Refunds for discounted products will be based on the amount actually paid, not the product’s regular price.

Where a returned product formed part of a bundle or promotion:

  • The entire bundle may need to be returned;
  • The remaining items may be recalculated at their normal price;
  • A promotional discount may be adjusted;
  • A free gift may need to be returned; or
  • The value of an unreturned gift may be deducted where clearly disclosed and legally permitted.

No cash value is normally assigned to free samples or complimentary gifts.

26. Cancelled Prepaid Orders

Where a prepaid order is cancelled before dispatch and the cancellation is accepted, the eligible amount will be refunded through bank transfer.

Where an order has already been dispatched, delivery and return charges may be deducted if:

  • The cancellation was requested by the customer;
  • The order was correct;
  • No defect or seller error existed; and
  • The deduction is permitted under this policy and applicable law.

Orders cancelled by BeautyJoseon.pk because of stock unavailability, pricing error, or inability to fulfil the order will normally be refunded without a return-delivery deduction.

27. Failed or Refused Deliveries

A parcel returned because of:

  • An incorrect address;
  • An unreachable phone number;
  • Customer unavailability;
  • Refusal without a valid reason; or
  • Repeated unsuccessful delivery attempts

is not automatically eligible for a full refund of delivery charges.

For prepaid orders, reasonable original and return courier charges may be deducted from the refund where the failed delivery was caused by the customer.

For cash-on-delivery orders, we may require advance payment for future orders from customers who repeatedly refuse confirmed parcels.

28. Parcels Marked Delivered but Not Received

If courier tracking shows “delivered” but you have not received the parcel, contact us promptly.

You should also check with:

  • Family members;
  • Reception staff;
  • Security staff;
  • Neighbours;
  • Office colleagues; and
  • Any person authorized to receive deliveries at the address.

We will request available delivery information from the courier. Resolution will depend on the courier’s investigation and available evidence.

29. Order Not Delivered

If a prepaid order is confirmed lost or cannot be delivered within a reasonable period, we may offer:

  • Reshipment;
  • Replacement; or
  • A bank-transfer refund.

Temporary courier delay does not automatically mean that a parcel is lost.

30. Refund Refusal

A request may be declined where:

  • It was submitted after the applicable period;
  • The product was used or opened without an eligible defect;
  • The evidence does not support the claim;
  • The returned product is not the item supplied by us;
  • The product was damaged by the customer;
  • The product was stored incorrectly;
  • The issue is based solely on personal preference;
  • The product did not produce the expected result;
  • The customer supplied false or misleading information;
  • Required evidence was intentionally withheld;
  • The item is excluded under this policy; or
  • No defect, damage, expiry, shortage, or seller error is found.

A rejected request will not affect any non-excludable rights available under applicable law.

31. Fraudulent Claims

We may reject a return or refund request and restrict future orders where we reasonably identify:

  • Altered evidence;
  • False missing-item claims;
  • Substituted products;
  • Intentional product damage;
  • Repeated abusive claims;
  • Chargeback abuse;
  • Different products placed in returned packaging; or
  • Other fraudulent conduct.

We may preserve transaction records and report suspected unlawful conduct to the relevant service provider or authority where appropriate.

32. Chargebacks and Payment Disputes

Customers should contact BeautyJoseon.pk before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the issue.

Submitting a false or misleading payment dispute may result in:

  • Suspension of the customer’s account;
  • Cancellation of pending orders;
  • Restriction of future payment methods; or
  • Submission of order and delivery evidence to the payment provider.

Nothing in this section prevents a customer from using a lawful payment-dispute process.

33. Consumer Rights

This policy is intended to clearly explain our store procedures. It does not remove, restrict, or override any consumer right or legal remedy that cannot lawfully be excluded under the applicable laws of Pakistan.

Where a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

34. Policy Changes

BeautyJoseon.pk may update this Return & Refund Policy to reflect changes in:

  • Store procedures;
  • Courier arrangements;
  • Payment methods;
  • Product categories;
  • Business operations; or
  • Applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

The policy in effect when an order is placed will generally apply to that order, except where a later change is required by law or is more favourable to the customer.

35. Contact Us

To request a return, replacement, exchange, or refund, contact:

BeautyJoseon.pk
Independent Skincare Retailer in Pakistan

Email: info@beautyofjoseon.pk
Phone/WhatsApp: 0310-4337039
Website: BeautyJoseon.pk

Please include your order number and supporting photographs or videos when contacting us.