Privacy Policy

Last Updated: June 22, 2024

BeautyJoseon.pk respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit BeautyJoseon.pk, place an order, contact us, or otherwise interact with our services.

By using our website or submitting your information to us, you acknowledge the practices described in this Privacy Policy.

1. About BeautyJoseon.pk

BeautyJoseon.pk is an independent online skincare retailer operating in Pakistan.

We sell Beauty of Joseon skincare products to customers in Pakistan. We are an independent reseller and are not the manufacturer, official brand owner, official distributor, authorized representative, or official website of Beauty of Joseon.

All Beauty of Joseon brand names, product names, trademarks, packaging, images and other intellectual property belong to their respective owners. Their use on our website is for product identification and informational purposes only and does not imply an official affiliation, partnership or endorsement.

2. Information We Collect

We may collect information that you provide directly to us, including:

  • Your full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • City, province and postal address
  • Order and purchase information
  • Payment method information
  • Messages sent through email, WhatsApp, contact forms or social media
  • Product reviews and customer feedback
  • Refund, return or complaint information
  • Any other information you voluntarily provide

When you visit our website, certain technical information may also be collected automatically, including:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on the website
  • Approximate location based on your IP address
  • Shopping-cart activity
  • Cookie and analytics information

3. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Arrange delivery through courier companies
  • Contact you regarding your order
  • Verify order details
  • Provide customer support
  • Respond to questions, complaints or product inquiries
  • Process eligible returns, exchanges or refunds
  • Send order confirmations and delivery updates
  • Detect suspicious, fraudulent or unauthorized transactions
  • Improve our website, products and customer experience
  • Maintain business and transaction records
  • Request feedback or product reviews
  • Send promotional messages when you have agreed to receive them
  • Measure the effectiveness of our advertising
  • Comply with legal, regulatory or law-enforcement requirements
  • Protect our website, customers, employees and business

We will only use your personal information for legitimate business purposes or where you have provided your consent.

4. Orders and Payment Information

When you place an order, we collect the information required to process and deliver that order.

Payments may be processed through banks, payment gateways, mobile-wallet providers or cash-on-delivery services. Your payment provider may collect and process information according to its own privacy policy and security procedures.

We do not intentionally store complete debit-card or credit-card numbers on our website when payments are processed through an independent payment provider.

For cash-on-delivery orders, we may share the necessary order information with the courier company responsible for delivering and collecting payment for your order.

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when reasonably necessary to operate our business, including:

  • Courier and delivery companies
  • Payment gateways and financial institutions
  • Website hosting providers
  • E-commerce and website-management platforms
  • Email, SMS and WhatsApp communication providers
  • Analytics and advertising platforms
  • Fraud-prevention and security providers
  • Accountants, consultants or professional advisers
  • Government authorities where legally required

These parties may only receive the information required to perform their respective services.

For example, a courier company may receive your name, phone number, delivery address, order value and parcel details so it can deliver your order.

6. Cookies and Similar Technologies

BeautyJoseon.pk may use cookies, pixels, tags and similar technologies to operate and improve the website.

Cookies are small files stored on your browser or device. They may help us:

  • Keep products in your shopping cart
  • Remember your website preferences
  • Understand how visitors use the website
  • Improve website performance
  • Detect technical or security problems
  • Measure advertising performance
  • Display more relevant advertisements

Some cookies are necessary for the website and checkout system to function. Other cookies, such as analytics or advertising cookies, may be provided by third-party services.

You can block or delete cookies through your browser settings. However, disabling essential cookies may affect certain website features, including the shopping cart and checkout process.

7. Analytics and Advertising

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, Meta technologies, TikTok technologies or similar platforms.

These providers may collect information about your device, browsing behaviour, website interactions and purchases through cookies, pixels or similar technologies.

This information may be used to:

  • Understand website traffic
  • Measure conversions
  • Improve advertising campaigns
  • Limit repeated advertisements
  • Show advertisements that may be relevant to you
  • Build aggregated or anonymous audience reports

The collection and use of information by these platforms are also governed by their respective privacy policies and account settings.

8. Marketing Communications

We may send you marketing messages by email, SMS, WhatsApp or another communication channel where:

  • You have subscribed to receive such messages;
  • You have provided consent;
  • You are an existing customer and the communication relates to similar products or services; or
  • The communication is otherwise permitted by applicable law.

You may opt out of promotional communications by:

  • Using the unsubscribe option provided in an email;
  • Replying with an opt-out request;
  • Contacting us at info@beautyjoseon.pk; or
  • Calling or messaging us at 0310-4337039.

Opting out of marketing messages will not prevent us from sending necessary transactional communications concerning an active order, payment, return or customer-service request.

9. WhatsApp, Email and Social Media

When you contact us through WhatsApp, email, Facebook, Instagram or another third-party platform, that platform may separately collect and process your information according to its own privacy policy.

We may retain your communication where reasonably necessary to respond to your inquiry, manage an order, resolve a complaint or maintain an appropriate customer-service record.

Please avoid sending sensitive financial information, passwords or complete card details through WhatsApp, email or social-media messages.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and document transactions
  • Provide customer support
  • Handle returns, refunds or disputes
  • Prevent fraud
  • Maintain tax, accounting or business records
  • Meet legal or regulatory obligations
  • Enforce our agreements and policies

Different types of information may be retained for different periods.

When information is no longer reasonably required, we may securely delete, anonymize or restrict access to it, subject to our technical, legal and record-keeping obligations.

11. Data Security

We use reasonable administrative, organizational and technical measures to protect personal information against:

  • Unauthorized access
  • Unlawful use
  • Accidental loss
  • Alteration
  • Disclosure
  • Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You provide information through the internet at your own risk.

You are responsible for keeping your account password and login information confidential. Please contact us promptly if you suspect unauthorized access to your account or personal information.

12. Your Privacy Choices and Rights

Subject to applicable law and reasonable verification, you may contact us to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information that is no longer required
  • Withdraw previously provided consent
  • Object to certain marketing uses
  • Request that we stop sending promotional communications
  • Ask questions about how your information is being used

Certain information may not be deleted immediately where we must retain it for legal, fraud-prevention, tax, accounting, transaction or dispute-resolution purposes.

To protect customers, we may request information to verify your identity before processing a privacy request.

Privacy requests may be submitted to:

Email: info@beautyjoseon.pk
Phone/WhatsApp: 0310-4337039

13. Children’s Privacy

Our website and products are not intended to collect personal information directly from children under the age of 13.

A parent or legal guardian should place an order on behalf of a child. If you believe that a child has submitted personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.

14. Product and Skincare Information

Information provided on BeautyJoseon.pk, including information about skincare ingredients, product benefits, skin types or product use, is supplied for general informational and retail purposes.

It is not intended to replace professional medical or dermatological advice.

Skin reactions and results may vary from person to person. Customers should review the product label, ingredients and usage instructions and perform a patch test where appropriate. Customers with allergies, medical conditions, pregnancy-related concerns or serious skin conditions should consult an appropriately qualified healthcare professional before using a product.

Information submitted regarding your skin concerns will only be used to respond to your inquiry. We do not provide medical diagnosis or treatment.

15. External Links

Our website may contain links to courier companies, payment providers, social-media platforms, manufacturers or other third-party websites.

We do not control the privacy, content or security practices of independent third-party websites. Visiting an external website is subject to that website’s own terms and privacy policy.

16. Business Transfers

If our business, website or relevant assets are sold, reorganized, transferred or merged, customer information may be transferred as part of that transaction.

Any recipient of such information will be expected to handle it consistently with this Privacy Policy and applicable legal requirements.

17. Legal Disclosure

We may disclose personal information where reasonably necessary to:

  • Comply with a court order or legal obligation
  • Respond to a lawful request from a government or law-enforcement authority
  • Investigate fraud or illegal activity
  • Protect our legal rights
  • Enforce our website policies
  • Protect the safety of our customers, staff or members of the public

We may also preserve information where we reasonably believe it may be relevant to a dispute, investigation or legal proceeding.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our website or business practices
  • The services and technologies we use
  • Legal or regulatory requirements
  • Payment, delivery or advertising providers

The latest version will be published on this page with an updated “Last Updated” date.

Your continued use of BeautyJoseon.pk after an updated policy is published means that the updated policy will apply to your subsequent use of the website.

19. Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

BeautyJoseon.pk
Independent Skincare Retailer in Pakistan

Email: info@beautyjoseon.pk
Phone/WhatsApp: 0310-4337039
Website: BeautyJoseon.pk